Terms of Service

Version: 29 April 2026 - These terms apply to the use of GRITT.

2. Scope and definitions

These terms apply to all GRITT accounts, trial accounts, subscriptions, purchases, promotional access arrangements and usage-based functionalities.

Consumer: a natural person acting outside a trade, business, craft or profession. Subscription: a continuing digital service with periodic payment. Flex subscription: a subscription with a fixed periodic fee plus usage-based charges based on credits or another clearly described unit of use. Promotional code or gift code: a code that grants temporary or plan-specific access subject to the conditions attached to that code. Credits: usage units used by GRITT for certain usage-based features or consumption components. Durable medium: any means that enables information to be personally provided to you and stored for later consultation, such as email or a downloadable notice in your account.

3. Age

GRITT is intended only for users aged 18 and over. By using an account, you confirm that you are 18 years of age or older.

4. Service and no professional advice

GRITT is a digital service for reflection, learning, structuring and conversation. GRITT does not provide medical, legal, financial or other professional advice. Always verify important outputs yourself and, where necessary, consult a qualified professional.

5. Account, security, fair use and usage limits

• You are responsible for your login credentials and for keeping your profile and payment details up to date.
• To safeguard security, stability, availability, cost control, compliance with laws and regulations, and protection against misuse, GRITT may apply reasonable technical, operational and plan-specific usage limits.
• Such limits may relate, among other things, to the number of messages or requests, credits, automatic top-ups, storage, upload size, number of files, duration or volume of speech or transcription functions, retrieval volume, model or token usage, processing speed, concurrent requests, rate limits and other reasonably comparable usage parameters.
• We may reasonably adjust or refine such limits where necessary for continuity, security, compliance, performance, product development or changed cost or provider structures. If a materially adverse change substantially affects an ongoing paid subscription, we will inform the customer in advance and, where applicable, Article 7 or Article 11 will apply.
• You may not use the service for spam, deception, unlawful content, infringement of third-party rights, circumvention of limits or any other misuse.
• We may take reasonable measures against excessive use, disruption or security risks, including warnings, rate limits, temporary restrictions, suspension, blocking or termination of accounts in the event of a breach of these terms.

6. Prices, credits, taxes and payment

• Unless stated otherwise, prices are shown in euros and include VAT.
• Certain plans or features may consist of a fixed periodic fee plus usage-based charges. In that case, additional use is charged through credits or another clearly described unit of use in accordance with the price list or rate schedule published at the relevant time.
• The internal technical or infrastructural calculation method used by Mind Your Axis does not form part of the agreement. For the customer, only the prices, credits, settings and rate schedule published at the time of purchase, top-up, renewal or use are decisive.
• Indicative examples of use per credit, if published, are non-binding estimates. Actual consumption may vary depending on the feature, complexity, length, speech use, document size, retrieval, model choice and other technical factors.
• Payments are processed through Stripe or similar payment infrastructure. The terms and privacy policy of the relevant payment provider may also apply to payment processing.
• In the event of failed payment, chargeback or wrongful reversal, we may suspend access in whole or in part until the payment status has been restored.

7. Subscriptions, credits, renewal, cancellation and price changes

• Subscriptions renew automatically for each agreed billing period unless cancelled in time.
• You may cancel via the customer portal in your account or via service@mindyouraxis.com. Cancellation takes effect at the end of the current billing period, unless mandatory consumer law provides otherwise.
• If you delete your account while a paid subscription is active, we treat that as a request to stop renewal no later than the next renewal moment. Paid access may continue until the end of the already paid billing period, after which only the temporary retention period referred to in Article 13 remains.
• Upon cancellation, no refund will be given for billing periods that have already started or have already been invoiced, unless mandatory law provides otherwise or we expressly offer otherwise.
• For GRITT Flex Top-Up, after the subscription has ended and all outstanding usage-based charges have been settled, any positive remaining wallet balance will in principle be refunded to the original payment method. In that process, a deduction of up to EUR 1 may be applied to the refund for final settlement and short-term retention and closure handling. If the remaining wallet balance is EUR 1 or less, no payout is due.
• We may change prices for new customers, new subscriptions, new bundles, new credits and new purchases before an agreement is concluded.
• GRITT may be in a start-up, introductory or launch phase. During such a phase, temporary, relatively low, promotional or not yet finally stabilised rates, credit ratios or bundle structures may be used. Such rates or structures do not automatically have a permanent character. For ongoing agreements, however, price changes remain possible only in accordance with this Article.
• If an automatic top-up or similar usage-based replenishment has been enabled by the customer, GRITT may charge additional credits or usage units in accordance with the settings shown at that time until the customer disables that setting.
• For ongoing subscriptions, ongoing credit prices applied through automatic top-up or a similar continuing setting, and other ongoing usage-based rates, we may change prices or rate schedules only prospectively and only on reasonable grounds, such as changes in taxes or levies, inflation, the end or recalibration of a start-up, introductory or launch phase, material changes in external provider or infrastructure costs, security or compliance requirements, technical necessity, or changes in functionality, product design or service levels.
• Such changes never apply retroactively and, in principle, not earlier than from a subsequent billing period, a subsequent renewal or, in the case of usage-based rates, from the moment the previously announced new rate schedule takes effect.
• In the event of a change that is adverse to the customer, we will inform the customer at least 30 days before the effective date by email or other durable medium. This notice will state at least the reason for the change, the old price or rate schedule, the new price or rate schedule, the date on which the change takes effect and, where applicable, how to cancel or disable automatic top-up.
• If an adverse change to an ongoing subscription or ongoing rate schedule materially affects the customer’s current use, the customer may terminate the agreement before the effective date, with effect no later than the day on which the change takes effect, unless the change results solely from law or regulation, a court order or a clearly described indexation or tax correction that is allowed without a separate right of termination.
• Credits, bundles or comparable usage units already purchased will in principle remain available on the account under the conditions that applied at the time of purchase, unless it was expressly stated in advance otherwise and this is legally permitted.

8. Right of withdrawal for consumers

If you are a consumer and conclude the agreement at a distance, you generally have a statutory cooling-off period of 14 days from the date the contract is concluded.

• If you expressly request direct access to GRITT during the cooling-off period, you agree to the immediate commencement of the service.
• If you withdraw after the service has already started at your request, we may charge a proportionate amount for the part of the service already provided up to the moment of withdrawal.
• Insofar as a separate component legally qualifies as digital content not supplied on a tangible medium and delivered immediately at your express request, the right of withdrawal may lapse for that component to the extent permitted by law and provided the statutory consent requirements have been met.

You can send a withdrawal request to service@mindyouraxis.com. You may also use the model form at the end of these terms, but you are not required to do so.

9. Promotional codes, gift codes and partner codes

• A gift, partner or promotional code grants only the access described for that code.
• Unless stated otherwise, codes are single-use, personal, non-transferable, not redeemable for cash and valid only for the stated period of validity.
• In the event of misuse, fraud or use contrary to the applicable promotion terms, we may invalidate a code.
• Promotional codes issued specifically to partners, such as artists, scientists, athletes or other contributors to the development or enrichment of GRITT, are intended only for the person to whom the relevant code was provided, unless expressly stated otherwise.

10. Intellectual property and user materials

• All rights to the software, design, trademarks, models and other content of GRITT are vested in us or our licensors.
• You generally retain the rights to documents, texts and other content that you provide yourself.
• To the extent necessary for the provision, security, maintenance and improvement of GRITT, you grant us a limited, non-exclusive licence to process content provided by you in accordance with these terms and the privacy policy.
• We do not provide your user data to AI or model providers for the training of their generic models.
• You may not upload or provide content that is unlawful or infringes the rights of third parties.
• After termination of the agreement, to the extent legally required and reasonably technically possible, we may, upon request, make content you supplied or created, other than personal data, available in a commonly used and machine-readable format, except to the extent that such content has no independent usefulness outside GRITT, relates exclusively to usage activity, has been aggregated with other data, or has been jointly generated with others and cannot be separated without disproportionate effort.

11. Availability, underlying services and changes to GRITT

• We strive to provide a properly functioning and secure service, but we cannot guarantee uninterrupted or error-free availability.
• In providing GRITT, we may use external hosting, payment, AI, search, speech, database, analytics and other infrastructure or software providers. At the time of writing, this may include, for example, Stripe for payments and ElevenLabs or Microsoft Azure for speech. We may replace, add or discontinue such providers where reasonably necessary for continuity, security, compliance, availability, performance, functionality, cost control or product development.
• Any documentation, support information or current provider page mentioning current provider names or example configurations is in principle informative and intended for transparency and does not constitute a separate contractual guarantee that exactly the same providers, subprocessors, model versions or configurations will continue to be used permanently, unless expressly stated otherwise.
• We may modify, expand, restrict or discontinue functionalities, models, interfaces, underlying technical configurations and working methods, provided there is a valid reason for doing so and your mandatory legal rights are not limited as a result.
• To the extent changes are necessary for maintenance, conformity, security or limited operational adjustments, we may implement them without separate consent. If a change affects your access to or use of GRITT more than minimally in a negative way, we will inform you reasonably in advance on a durable medium of the nature and timing of the change and, where legally required, of your right to terminate the agreement free of charge. If the change also involves a price change, Article 7 additionally applies.
• A change in an underlying provider, model version or technical configuration does not in itself constitute a failure in performance, as long as the core of the agreed digital service is preserved to a reasonable extent and the change does not go beyond what is permitted by law and the agreement.

12. Liability

To the extent permitted by law, our total liability is limited to the amount you paid us for GRITT in the 12 months preceding the event, or, if lower, the amount paid out in that case under our liability insurance. We are not liable for indirect damage, consequential damage, loss of profit or loss of data, unless there is intent or deliberate recklessness on our part. Nothing in these terms limits any rights or claims consumers may have under mandatory law.

13. Privacy and data protection

We process personal data in accordance with our Privacy Policy. For payment data, Stripe may act as an independent controller or processor under its own terms.

After cancellation or account deletion, we may temporarily retain limited account, billing, support and audit data for up to 30 days for recovery attempts, security, fraud prevention, complaint handling, final settlement and orderly deletion or anonymisation, unless a longer retention period is required by law. We do not guarantee that account access, user content or other data can actually be restored during that period.

Chat messages are retained in the active chat database for a maximum of 365 days and are then automatically deleted, unless they are deleted earlier because the account or the relevant conversation data is removed. This retention rule does not prevent us from keeping limited technical, billing, security or audit records where this is reasonably necessary or legally required.

14. Complaints and disputes

• You can send complaints or questions to service@mindyouraxis.com. We aim to provide a substantive response within 14 days.
• These terms are governed by Dutch law, with due regard to mandatory consumer protection law that may apply in your country of residence.
• Disputes with non-consumers shall be submitted to the competent court in Amsterdam, unless another court has mandatory jurisdiction.

15. Amendments to these terms and final provisions

• If a provision proves invalid or unenforceable, the remaining provisions will remain in force. The invalid provision will then be interpreted or replaced as far as possible in line with its purpose and intent.
• We may amend these terms for reasonable causes, such as changes in laws or regulations, security, compliance, product development, provider structure, cost structure, business operations or the configuration of GRITT.
• For ongoing agreements, changes apply only prospectively. In the event of relevant changes, we will make the amended text available in advance on a durable medium, such as by email or as a downloadable notice in the account, and not solely through a general website posting.
• If a change is materially adverse to a consumer, the consumer may terminate the agreement before the effective date, unless the change results solely from laws or regulations, a court order, an obvious correction of error or a clearly described indexation or tax correction that is allowed without a separate right of termination.
• We will also publish the most recent version on the site for consultation.
• The Dutch version prevails. Translations are offered solely for convenience.

Annex 1 - Model withdrawal form

Complete and return this form only if you wish to withdraw from the agreement.

To: Mind Your Axis, Eerste van Swindenstraat 387-1, 1093 GB Amsterdam, The Netherlands,
Email: service@mindyouraxis.com

I/We* hereby give notice that I/we* withdraw from my/our* contract for the provision of the following service: GRITT

Ordered on*/received on*:

Name(s) of consumer(s):

Address of consumer(s):

Email address linked to the account:

Date:

* Delete as appropriate.